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Deviation Road Winery

ABN: 14 096 458 338


Internet Merchant Policies and Procedures

Deviation Road Winery Privacy Policy

Deviation Road Winery regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Deviation Road Winery users, and conforms to internet privacy standards.

If you have questions or concerns regarding this statement, you should first contact Deviation Road Winery on 08 8339 2633

Collection of Information

In order to use the Deviation Road website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.

Any information collected by Deviation Road is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.

Use of Collection Information

Any details collected from a Deviation Road customer is required in order to provide you with our products and a high level of customer service.

Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our Website, you can email us at wine@deviationroad.com

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at wine@deviationroad.com.

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications

Deviation Road uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at wine@deviationroad.com

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

Deviation Road may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for any other purpose.

Deviation Road does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a juLegaldicial proceeding, court order, or legal process served on our Website.

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

Deviation Road Winery Security Policy

Deviation Road uses the eWAY Payment Gateway for its online credit card transactions.

eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

• Payments are fully automated with an immediate response.

• Your complete credit card number cannot be viewed by Deviation Road or any outside party.

• All transactions are performed under 128 Bit SSL Certificate.

• All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.

• eWAY is an authorised third party processor for all the major Australian banks.

• eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Deviation Road. For more information about eWAY and online credit card payments, please visit www.eWAY.com.au

Legal Requirements

You must be 18years of age or older to receive alcoholic beverages from Deviation Road Winery. Wines purchased are not for resale, and are for personal consumption only.

Delivery Policy

After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering.

Product dispatch occurs from Deviation Road to Australia Post occurs within 72hours and expected delivery time is up to 7 working days. If goods are unavailable we will contact you directly.

If you wish to query a delivery please contact us at wine@deviationroad.com.

Delivery Charges

There is no minimum order required however orders of 12 or more bottles are freight free. All other orders are charged as follows: Delivery within SA $7 per order. VIC, NSW, QLD & ACT $15 per order, all other states including TAS, NT & WA $20 charged per order for registered delivery.

Refund & Returns Policy

If for any reason you are not completely satisfied with your purchase please contact us at manager@deviationroad.com or phone 08 8339 2633 so that we can resolve immediately.